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How to verify communcation settings for direct connect in Hand Punch units Answer: Please check your connections. For com1 it will be connected with the serial 2 screw connection in the rear of your pc. Please secure connection at the HP te Read More

Below are steps on how to update time for the Hand Punch unit in the Trutime software Simply access the HP as a supervisor using the clear + enter keys together Use password 2 Select set serial When prompted Read More

The attached is a document that entails the wiring diagram for a Handpunch direct connection using the green molex connector - 3 wire Read More

  Timecard module - what are the red punches mean versus black punches? red punches are manual edits and can be flagged from the indicator column when the timecard has been modified black punches are raw punches from the timeclock unit / hardware Read More

Time Card Detail report in Time Guardian series Version x.2 is overlapping punches when you sort it with Date show  disabled in the Sort tab. Notice in the sample report the punch days are being overlapp Read More

What USB serial adapter brands and models are approved for use with the Hand Punch time clocks direct connection with a serial cable? ANSWER: For Windows XP: IOGear GUC232A -& Read More

Not able to copy maps from/to multiple FPT-40 clocks / not showing name / not displaying correct hours Symptoms: Maps are not copying to a target terminal Hours are not displaying or updating on the terminal Read More

  Handpunch series from Schlage will be discontinued in June.   Important note: Any orders placed between today and June 15th will only have a 90 day warranty period.     We are an official repair center for the Handpunch product and will continue Read More

Just after polling, or while going into Edit Daily Data, the user gets "I/O error" on the file F_Dpunch.btr.  This error is related to corruption in the main files that Trutime uses to store and process employee time history. THIS I Read More

Whenever a clock is successfully polled Trutime will copy the punches to two files aupoll.bak and aupoll.dat. Sometimes Trutime will lock up or not process the punches into Trutime. This can be corrected by going into the apps rutime dir Read More